{"id":203981,"date":"2025-03-13T12:55:48","date_gmt":"2025-03-13T11:55:48","guid":{"rendered":"https:\/\/arc.tandem.ws\/?page_id=203981"},"modified":"2025-11-12T11:42:53","modified_gmt":"2025-11-12T10:42:53","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/arctecno.com\/en\/after-sales-service\/","title":{"rendered":"After-sales service"},"content":{"rendered":"
<\/div><\/div>\n\n\n\n
\n
\n
\n\n

We offer specialized technical support to help our customers choose the right spare parts and resolve any technical issues that may arise.
We guarantee safe and fast shipments so that our customers can optimally operate their machines as soon as possible, minimizing downtime.

We proud of providing a good shopping experience with specific recommendations based on each customer's particular needs and purchase history.
Our customers can place orders for original spare parts by sending an e-mail to parts@arctecno.com<\/a>.

Original spare parts will allow the machine to operate correctly and efficiently for a long period of time.
On the contrary, the use of non-original spare parts can affect the correct operation of the machine and its useful life.<\/p>\n\n<\/div>\n<\/div>\n\n\n

\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n

<\/path><\/path><\/svg><\/span>Original spare parts<\/span><\/h3>\n\n\n\n

The spare parts we offer are original and from reliable manufacturers.<\/p>\n\n<\/div>\n<\/div>\n\n

\n\n

<\/path><\/svg><\/span>Maintenance contract<\/span><\/h3>\n\n\n\n

We offer a personalized maintenance service according to the needs of each client.<\/p>\n\n<\/div><\/div>\n\n

\n\n

<\/path><\/svg><\/span>Remote assistance<\/span><\/h3>\n\n\n\n


We provide a remote technical assistance service to the customer in relation to the purchased machine in order to solve incidents remotely in a fast and effective way.

Please do not hesitate to contact us.<\/p>\n\n<\/div><\/div>\n\n

\n\n

<\/path><\/svg><\/span>Modifications and complements<\/span><\/h3>\n\n\n\n


Our team is designed to adapt to the evolving needs of our customers.
We can intervene in our customers' companies to add recipes to the machine, make changes to the machine design or add peripheral equipment.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n

\n
\n
<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n

Customer service<\/h3>\n\n<\/div>\n\n
\n\n


We provide customer service for any questions, requests and opinions our customers may have regarding our machines and after-sales service.
Do not hesitate to contact us<\/a>.<\/p>\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Oferim suport t\u00e8cnic especialitzat per ajudar els nostres clients a triar els recanvis adients i resoldre qualsevol incid\u00e8ncia t\u00e8cnica que pugui sorgir.Garantim enviaments segurs i r\u00e0pids perqu\u00e8 els nostres clients puguin operar de manera \u00f2ptima les seves m\u00e0quines com m\u00e9s aviat millor, minimitzant el temps d\u2019inactivitat. Estem orgullosos d\u2019oferir una bona experi\u00e8ncia de compra amb … Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-203981","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/comments?post=203981"}],"version-history":[{"count":30,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981\/revisions"}],"predecessor-version":[{"id":205356,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981\/revisions\/205356"}],"wp:attachment":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/media?parent=203981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}