{"id":203981,"date":"2025-03-13T12:55:48","date_gmt":"2025-03-13T11:55:48","guid":{"rendered":"https:\/\/arc.tandem.ws\/?page_id=203981"},"modified":"2025-11-12T11:42:53","modified_gmt":"2025-11-12T10:42:53","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/arctecno.com\/en\/servei-postvenda\/","title":{"rendered":"After-sales service"},"content":{"rendered":"
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We offer specialized technical support to help our customers choose the right spare parts and resolve any technical issues that may arise.
We guarantee safe and fast shipments so that our customers can optimally operate their machines as soon as possible, minimizing downtime.

We proud of providing a good shopping experience with specific recommendations based on each customer's particular needs and purchase history.
Our customers can place orders for original spare parts by sending an e-mail to parts@arctecno.com<\/a>.

Original spare parts will allow the machine to operate correctly and efficiently for a long period of time.
On the contrary, the use of non-original spare parts can affect the correct operation of the machine and its useful life.<\/p>\n\n<\/div>\n<\/div>\n\n\n

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<\/path><\/path><\/svg><\/span>Original spare parts<\/span><\/h3>\n\n\n\n

The spare parts we offer are original and from reliable manufacturers.<\/p>\n\n<\/div>\n<\/div>\n\n

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<\/path><\/svg><\/span>Maintenance contract<\/span><\/h3>\n\n\n\n

We offer a personalized maintenance service according to the needs of each client.<\/p>\n\n<\/div><\/div>\n\n

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<\/path><\/svg><\/span>Remote assistance<\/span><\/h3>\n\n\n\n


We provide a remote technical assistance service to the customer in relation to the purchased machine in order to solve incidents remotely in a fast and effective way.

Please do not hesitate to contact us.<\/p>\n\n<\/div><\/div>\n\n

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<\/path><\/svg><\/span>Modifications and complements<\/span><\/h3>\n\n\n\n


Our team is designed to adapt to the evolving needs of our customers.
We can intervene in our customers' companies to add recipes to the machine, make changes to the machine design or add peripheral equipment.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n

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Customer service<\/h3>\n\n<\/div>\n\n
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We provide customer service for any questions, requests and opinions our customers may have regarding our machines and after-sales service.
Do not hesitate to contact us<\/a>.<\/p>\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

We offer specialist technical support to help our customers choose the right spare parts and resolve any technical issues that may arise. We guarantee secure, fast deliveries so that our customers can operate their machines optimally as soon as possible, minimising downtime. We are proud to offer a good shopping experience with \u2026 Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-203981","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/comments?post=203981"}],"version-history":[{"count":30,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981\/revisions"}],"predecessor-version":[{"id":205356,"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/pages\/203981\/revisions\/205356"}],"wp:attachment":[{"href":"https:\/\/arctecno.com\/en\/wp-json\/wp\/v2\/media?parent=203981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}